FAQ

A:

For package weight less than 20kgs, we recommend to ship by post.

For overweight package, the basic shipping charge starts between NTD250 and 500.  We will check with logistic company for actual shipping charge before delivery.  

It takes about 2 days for remote area delivery.  

A:

先鉋平一面, 接著鉋平一垂直面, 再鉋平底面, 最後鋸出所需的寬度.

A:

We recommend to ship by SF-express freight collect.  The parcel arrives in about 2-4 days.  You may inquire shipping charge at http://www.sf-express.com/us/en/
 
Estimated shipping time is about 2-4 days by SF-express / 5-8 days by EMS / 5-12 days by air mail.  

The China customs has the right to open and check the parcel and decide tariff.  The tax  rate is about 20% to 30%.  Buyer should check with customes before placing order, and is  totally resposibile for the import tax.

A:

Please DO NOT view by IE, which can not show entire page in some case.

Taiwan or worldwide: please browse by Chrome Download chrome
China: please browse by Firefox Download Firefox

 

A:

We recommend you to register in DasTool and raise question in "Contact Us" page.

A:

We recommend to ship by EMS or OCS.  The actual shipping charge depends on actual weight or dimention.

Shipping time is about 8-14 days by EMS / 3-10 days by OCS.

The customs of import country has the right to open and check the parcel and decide tariff. The tax rate is about 10% to 50%.  Buyer should check with customs before placing order, and is totally resposible for the import tax.

A:

Please click "My Orders" right after you have sent the order, and check if receiving confirmation email.  If not, the order may be blocked by firewall, or the setting in your computer/cellphone.  In that case please contact us by email.  

A:

Please login by your email/password/verify code.  If your computer/cellphone is protected by firewall, you may not complete the order steps.  In that case please contact us by email.

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